TOWBALL SPANNER

The terms and conditions of sale below apply to all purchases of Skippermate Marine products.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you need any clarification on anything within these Terms and Conditions then please contact us at sales@karavantrailers.com.au or on 0438 800 162 prior to placing an order. Nothing in these conditions affects your statutory rights as a consumer.

We, and similar expressions, refer to Skippermate Marine. You, and similar expressions, refer to you, our customer or proposed customer.

PAYMENT

Full payment by either cash or credit is required prior to delivery of the products.

Company or personal cheques will not be accepted. You are responsible for any costs incurred in arranging payment for the goods e.g. bank transfer fees and related charges.

RISK AND TITLE

All risk and title in Skippermate Marine products passes on receipt of full payment of the products by you.

DELIVERY

You are liable for payment of all delivery charges, including any additional charges incurred as a result of difficulties with access. You must ensure correct delivery address details are provided to us and notify us in advance if there will be difficulties accessing the delivery address (e.g. staircases or narrow passages). We will use reasonable endeavors to meet the estimated delivery date.

If we do not meet the estimated delivery date for any reason, our liability will be limited, at our option, to resupplying the goods at a different time or at a maximum, to the refund of the purchase price. Products will only be delivered if a person aged over 18 years and able to accept delivery is at the delivery address.

PLEASE NOTE: Any delivery that is over 30kgs will attract a surcharge for delivery to residential properties. Please ensure you provide a commercial address (eg. your work address or the shop doing the work on your trailer) to avoid any surcharges or delays (farms and home businesses not included, must be a commercial address). If you only have a residential address, the freight company will levy a surcharge and there may be delays in delivery.

TRACKING YOUR ORDER

Skippermate will always prioritise order dispatch, orders placed early will often be dispatched on the same day. Notification will be sent via email once your order is processed and packed, please allow up to 48 hours for this. These emails are computer generated, so be sure to check your junk mail. When your parcel has been dispatched it is up to the courier, the best way to check your delivery status is by using the tracking supplied by the courier.

INSTALLATION AND SAFETY INFORMATION

We recommend professional installation of our products. The purchaser agrees to bear the full liability if any damages occur during installation. Any claims for damages occurring from installation will not be refunded or exchanged. At the discretion of Skippermate Marine, we may offer you a rebate price on replacement parts.
Make sure trailer is properly and safely supported before any work is conducted. Always test any components fitted and hook up to vehicle is done correctly prior to departure.
Make regular periodic checks of all components throughout the duration of your trip and prior to initial journey everytime. Wash down the complete trailer and components immediately after exposure to saltwater or other corrosives.

SALTWATER DOUBLE COATED PREMIUM RANGE PRODUCT DISCLAIMER

Our supplier has advised us that all due care is taken during installation of components, quality assurance pressure testing, and all transportation, however minimal cosmetic blemishes or chipping of the saltwater protective coating may occur, particularly where the coating meets bare dacromet surfaces and edges or being held in pressure testing machinery.
To minimize this, it is recommended that all due care is taken removing from packaging & assembly of the product be carried out on a soft surface.
(Due to Australian dangerous goods Shipping restrictions we are unable to supply any liquid form of touch up for shipping and installation chipping the factory have advised that most brands of Brake Caliper Enamel with ceramic spray cans available from most automotive parts outlets for touching up and further maintenance)
Wash down brake parts immediately after exposure to saltwater or other corrosives.

CUSTOMER GUARANTEES

The following only applies if you are a deemed "consumer" under the Australian Consumer Law and may not apply in your particular case. In telling you the following, we do not vary or extend the remedies otherwise available to you.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

To the full extent permitted by law, the maximum aggregate liability of Skippermate Marine for any breach of a condition, guarantee or warranty whether implied by law or otherwise (including the Australian Customer Law), is limited to the amount payable by you to us in respect of the product giving rise to the liability.

In addition to the rights and remedies you may have available under the Australia Customer Law or any other law that applies to the goods or services that you have purchased from Skippermate Marine, you may also be entitled to additional benefits under the terms of any additional Extended Warranty that comes with your Product.

In order to submit a claim for a defective product, you will need to (at your own expense) contact Skippermate Marine on 0438 800 162 or by email at sales@karavantrailers.com.au with details of your name, address, telephone number, Karavan Trailers Australia product details, and details of the defect claimed including images of defects.

PRIVACY

We may collect personal information in connection with our dealings with you. If so, we will abide by our privacy policy, a copy of which is available on this site.

GENERAL

If any part of these terms and conditions is found to be void, invalid or otherwise unenforceable, then that part will be deemed to be superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of these terms and conditions continues to be enforceable and valid.

GOVERNING LAW

These terms and conditions will be governed by and construed in accordance with the laws of the State or Territory in Australia where the products are purchased.

RETURNS/REFUNDS

We must be informed of any damaged or faulty goods within 7 days of the customer receiving them if a replacement or refund is to be requested.

Damaged or faulty goods will either be replaced, or the cost will be refunded, within 7 days of receipt of the returned goods (stock levels permitting).

Items returned due to incorrect choice must be returned within 7 days upon receipt. Freight charges to return the items will be covered by the customer.

Any or all fitting instructions must be followed otherwise you risk voiding all warranties/replacement.

Skippermate takes all due care to provide the correct parts and provide prompt service if there is a mistake. Abusive language, texts and emails toward our staff will not be tolerated and Skippermate reserves the right to refuse future sales to abusive customers.

This privacy policy sets out how Skippermate Marine Pty Ltd uses and protects any information that you give Skippermate Marine Pty Ltd Dealerships when you use this website.

Skippermate Marine Pty Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Skippermate Marine Pty Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 22nd 2013.

What we collect

We may collect the following information:

• Name
• Contact information including email address
• Home or delivery address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
• We may use the information to customise the website according to your interests.
• We will not provide your information to any third party partners for marketing or promotional purposes.
• We will never sell your information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by opting out.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.